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NEW QUESTION 53
Universal Containers is changing their case management system to salesforce. All active accounts, contacts, open cases and closed cases for the past five years must be migrated to salesforce for go-live.
Which approach should the consultant use for date migration?
- A. Plan, prepare, test, execute, validate.
- B. Prepare, plan, Test, execute, validate.
- C. Plan, prepare, validate, execute, test
- D. Prepare, plan, validate, execute, test
Answer: A
NEW QUESTION 54
Universal Containers customers are encouraged to submit web cases when they find errors or omissions in product documentation. The information is captures on a case with the "Errata" record type. The Technical Writing Manager would like to send an email to the customer that includes details of the correction process.
What should a consultant recommend to meet this requirement?
- A. Create an assignment rule that sends an email to the case contact when a case with the "Errata" record type is created
- B. Create an auto-response rule that sends an email to the case contact when a case with the "Errata" record type is created
- C. Create a workflow rule and email alert action that sends an email to the case contact when a case with the "Errata" record type is created
- D. Create an Apex trigger that sends an email to the case contact when a case with the "Errata" record type is created
Answer: C
NEW QUESTION 55
When migrating data from an older system to a new one, what steps should be taken? Choose 2 answers.
- A. Data mapping
- B. Data Cleansing
- C. Activate data validation rules
- D. Data Normalization
Answer: A,B
NEW QUESTION 56
A customer has recently implemented an on-premise telephony system that is common in the industry. This customer purchased Salesforce licenses and is planning to integrate these two systems. What option should a consultant recommend?
- A. Create an API integration between Salesforce and the telephony system.
- B. Build a custom computer telephony integration (CTI) adapter using the Toolkit.
- C. Implement an on demand telephony solution provided by a vendor.
- D. Use a computer telephony integration (CTI) adapter that supports its telephony system.
Answer: D
NEW QUESTION 57
Universal Containers (UC) wants to schedule for repair service when an agent is unable to solve the customer's problem via the call center.
What functionality should a consultant recommend to satisfy the UC's need?
- A. omni Channel
- B. Contact Request
- C. Mobile Connect
- D. Field Service
Answer: D
NEW QUESTION 58
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